Membership Refunds

FitRec does not refund memberships based on lack of use. One-month and annual memberships are non-refundable and non-transferrable. Cancellation of monthly memberships before 6 active billing cycles requires a cancellation fee. This fee is $40 per membership being cancelled. After six billing cycles, cancellation is possible at any time.  However, five days prior to the end of the month (next billing cycle) is required for cancellation to avoid charges for next month.  Refunds due to routine maintenance closures or other closures deemed necessary by FitRec staff will not be granted.

Student Refunds/Status Changes

  • When a student is part-time and becomes full-time during the semester, and has already paid the FitRec part-time student fee, the fee is refundable.
  • If a student drops from full-time to part-time after the course refund period, they will not be required to pay the part-time student fee for the semester; if the class is dropped before the refund period, they will be required to pay the fee.
  • If a student drops all classes and are no longer enrolled in school at Moraine Valley, any fees already paid to FitRec for the semester are non-refundable. At this point, the student status is now a community member.
  • FitRec observes the status and enrollment dates according to the files with Moraine Valley. If our system says you are a different status than you claim, this needs to be addressed with the Registrar’s office.

ProShop Refunds

  • Unused or unopened – can be returned with receipt or proof of purchase after a month (30 days).
  • If the item was broken upon opening or faulty – it must be returned within three days of purchase with receipt or proof of purchase.

Premium Program Refunds

A 100% refund will be given for any program cancelled by FitRec. A 100% refund will be given if a patron submits a refund request form to Membership Services prior to the session registration deadline. A partial credit will be given for the following two reasons: (1) medical issues along with a written note from a licensed practitioner or (2) program not appropriate for maturity/ability of student along with verification from the program coordinator. Partial credits are based on the value of classes not attended, must be submitted within one week of the last attended class and require participant to submit a credit request form. Late/prorated registrations are not eligible for refunds/credits. Credits will expire within one year of issue.

Please refer to the individual programs for specific policies.

1-on-1 Program Refunds

All sessions/packages are non-refundable and non-transferable unless a medical issue is verified by a written note from a licensed practitioner. If dissatisfied with an instructor or instructor’s services, a client may request a replacement through the program coordinator.

Please refer to the individual programs for specific policies.