Group Swim Lessons & Aqua Tot & Parent Swim

Class Policy
The instructor will makeup or FitRec will refund any lessons cancelled due to facility or instructor issues. Participants may be able to join the session after on-time registration ends, space permitting, for a prorated fee. Classes/programs are subject to minimums/maximums, instructor/location changes, price changes and /or cancellation at supervisor’s discretion. To allow us to maintain our instructor to student ratios, no make-ups are allowed due to swimmer absence (schedule conflicts, vacation, etc.).

To qualify for member pricing, children 3 and up must have an active dependent or family FitRec monthly membership (1-month memberships do not apply) during the duration of the program. Children 2 years and under can qualify for member pricing if one parent/guardian has a FitRec membership.

Refund/Credit Policy
A 100% refund will be given for any program cancelled by FitRec. A 100% refund will be given if a patron submits a refund request form to Membership Services prior to the session registration deadline. A partial credit will be given for the following two reasons: (1) medical issues along with a written note from a licensed practitioner or (2) program not appropriate for maturity/ability of student along with verification from the program coordinator. Partial credits are based on the value of classes not attended, must be submitted within one week of the last attended class and require participant to submit a credit request form. Late/prorated registrations are not eligible for refunds/credits. Credits will expire within one year of issue.

Transfer Policy
Participants who wish to transfer to another class section within the same session need to submit a Transfer Form through Membership Services. Transfers need to be approved by the program coordinator before the participant can attend a different class. Transfers are not allowed from one session to another.

Private & Semi-Private Swim Policies

Length of Sessions
30-minute sessions will include 25 minutes of pool time and 5 minutes to answer questions, review skills and confirm next appointment.

Private Swim Lesson Cancellation Policy
To cancel an appointment, contact your instructor directly, at least 4 hours in advance. Failure to do so will result in forfeiting the session.

Semi-Private Swim Lesson Cancellation Policy
In the event that one partner(s) is not able to make a scheduled appointment, there are two options available: (1) reschedule the semi-private for an alternate day/time at least 4 hours in advance OR (2) keep the regularly scheduled appointment and all partner(s) will be billed for the appointment regardless of attendance.

Late Policy
Instructors will still honor the appointment in the event a client is late; however, sessions that begin late will end at the originally scheduled time.

Expiration Policy
All swim sessions/packages expire one year from date of purchase.

Refund/ Transfer Policy
All sessions/packages are non-refundable and non-transferable unless a medical issue is verified by a written note from a licensed practitioner. If dissatisfied with an instructor or instructor’s services, a client may request a replacement through Ewan Gall at (708) 608-4207 or galle2@morainevalley.edu.