Frequently Asked Questions
What if I don’t know my username/student email address?
Contact Moraine Valley at (708) 608-4355
or Help Form.
Why do I have a Moraine Valley Community College official
student email address?
You are automatically assigned your official email address
when you enroll in an MVCC course. Students will be required to use
their college-issued email address to communicate with their
instructors, so faculty will easily be able to distinguish a student’s
email from spam.
Faculty will determine how electronic forms of communication (i.e., email) will be used, in their classes and will communicate their requirements in the course syllabus or by other means. Faculty can, therefore, make the assumption that students' official @student.morainevalley.edu accounts are being accessed, and faculty can use email for their classes accordingly.
It is recommended that students routinely check this email account.
What is my official student email address?
Your official student email address is
Username@student.morainevalley.edu, where Username is your unique
MVCC network identifier. The format of the Username will be the
student's full last name, followed by the first letter of their first
name, and possibly numbers.
For example, “Dave Smith” might have the email address of: “smithd111@student.morainevalley.edu”
How do I access my official student email account?
You can use your Web browser to go to
Student email.
Can I pick my Username?
No. Usernames are automatically generated and assigned.
Can I change my official college email address?
No, each student is automatically assigned an official
college email address.
What is my initial password?
Your initial password will be your birth date. For
example, if your birthday is November 7, 1985, your password would be
“11071985”. You will immediately be required to change this password at
your first login.
How can I change my password?
Account passwords can be changed from the
Change Password
page. If you are unable to change your passwords, contact the Help Desk
at (708) 608-4355 to have passwords reset.
*Please be aware that changing your password will reset the password for all of your student accounts ( i.e. Blackboard and MVConnect).
What if I forget my password?
Use the “Forgot
your password?” link
Can I have official college email sent to some other
address?
Yes, students are able to forward their mail to another
account. Students will find this option setting in Live.edu. All
official college email will always be sent to your
Username@student.morainevalley.edu address. While the manner in
which email is accessed is left to the student's discretion, it is
recommended that students access the email sent to their MVCC account
directly from their Username@student.morainevalley.edu account
and not forward/redirect their email. There are considerable risks in
forwarding/redirecting email from the student's official college email
address to another email address. Forwarded/redirected messages may be
delayed, lost in transit at various points along the Internet, or
rejected by the targeted mailbox.
Is there a mailbox storage limit?
Yes, the limit is set to 5 gigabytes.
How do I know I am over limit?
A warning email will be sent when a student approaches the
5 GB limit. Students will not receive any more email or be able to send
email until some items are deleted. It is the student’s responsibility
to manage this storage on a consistent basis to ensure that there is
ample storage available to continue to receive email sent by the
college. Not having storage available is not an acceptable excuse for
not receiving communications from the college.
How can I determine the size of my mailbox?
The current size of your mailbox appears at the top of the
window when you are logged in.
How long can I keep my official student email account?
As long as you are an MVCC student, you have an official
student email account. Once you leave the college, your student email
account will remain active for 180 days.
Need help?
Help
Form
