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Computer Support Associate
Certificate
Curriculum code 1348
Course Requirements


This program prepares students to work in career fields of computer support, maintenance and repair. Students will receive training in computer hardware, software and support. Students will learn about computer hardware components, system operating systems and application software. Jobs in computer maintenance can be found in such career fields as PC Support Technician, Computer Help Desk, and Computer Configuration Specialist.

Nature of Work
Computer support associate provide technical assistance, support, and advice to individuals and organizations that depend on information technology. They work within organizations that use computer systems, for computer hardware or software vendors, or for third-party organizations that provide support services on a contract basis, such as help-desk service firms. Support specialists are usually differentiated between technical support specialists and help-desk technicians. Technical support specialists respond to inquiries from their organizations' computer users and may run automatic diagnostics programs to resolve problems. In addition, they may write training manuals and train computer users in the use of new computer hardware and software. These workers also oversee the daily performance of their company's computer systems, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Help-desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. They also install, modify, clean, and repair computer hardware and software. Many computer support specialists start out at the help desk. Help-desk technicians deal directly with customer issues, and their employers value them as a source of feedback on their products and services. They are consulted for information about what gives customers the most trouble, as well as other customer concerns.

Job Related Titles
Computer Equipment Installers
Computer Software Support Specialist
Computer Sales Person
Computer Systems Maintenance Workers
Computer Equipment Repairers

Employment Outlook
According to the Bureau of Labor Statistics (BLS), employment in Computer Support Specialist job growth is expected to be faster than the average for all occupations. Job prospects should be good, especially for college graduates with relevant skills and experience.

For job and internship listings and job search assistance, contact the Job Resource Center, Student Services Center, S202, at (708) 974-5737. www.morainevalley.edu/jrc.

 
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