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Receptionist/Office Assistant
Certificate
Curriculum code 1214

Course Requirements                   Information Management Systems Web site


This program prepares students for positions as receptionists, front desk coordinators, and office assistants. Students learn proper techniques and procedures for greeting visitors, handling incoming calls, sorting and routing incoming materials, and performing general administrative duties. Filing, document formatting, and language skills are emphasized.

Program prerequisite: keyboarding skill of 26 net words per minute. Students who need to reach this skill level must enroll in OSA-100.

Nature of Work—Receptionists and office assistants greet visitors, handle incoming calls, and perform general administrative duties. They may assist other administrative staff with overflow work including word processing, data entry, and Internet research tasks. Receptionists may manage the company's lobby area and may ensure completion of sign-in and security procedures.

Related Job Titles—Receptionist, front desk coordinator, office assistant, office clerk, general clerk

Employment Outlook—Employment of receptionists and information clerks is expected to grow faster than average for all occupations. Receptionists and information clerks will have a very large number of new jobs arise, more than 172,900 over the 2006-16 period. Additional job opportunities will result from the need to replace workers who transfer to other occupations or leave the labor force.

Receptionists and information clerks are expected to increase by 15 percent from 2008 to 2018, which is faster than average for all occupations. Employment growth will result from rapid growth in the following industries: offices of physicians, legal services, employment services, and management and technical consulting.

Technology will have conflicting effects on employment growth for receptionists and information clerks. The increasing use of voice mail and other telephone automation reduces the need for some. At the same time, however, the increasing use of other technology has caused a consolidation of clerical responsibilities and growing demand for workers with diverse clerical and technical skills. Because receptionists and information clerks may perform a wide variety of clerical tasks, they should continue to be in demand.

Further, they perform many tasks that are interpersonal in nature and are not easily automated, ensuring continued demand for their services in a variety of establishments. In addition to job growth, numerous job opportunities will be created as receptionists and information clerks transfer to other occupations or leave the labor force altogether. Opportunities should be best for persons with a wide range of clerical and technical skills, particularly those with related work experience.

Earnings—Reports from the Department of Labor Bureau of Labor Statistics reports that in 2008, the Federal government typically paid salaries ranging from $22,937 to $27,818 a year to beginning receptionists with a high school diploma or 6 months of experience. The average annual salary for all receptionists employed by the Federal Government was about $30,350 in 2008. Median hourly earnings of receptionists and information clerks in May 2008 were $11.80. The middle 50 percent earned between $9.69 and $14.44. The lowest 10 percent earned less than $8.09, and the highest 10 percent earned more than $17.07. Median hourly earnings in the industries employing the largest number of receptionists and information clerks in May 2008 are shown below:
Offices of dentists $13.78
Offices of health practitioners 11.45
Offices of physicians 12.20
Employment services 11.63
Personal care services 9.35
Source: Bureau of Labor Statistics 2010-2011

For job and internship listings and job search assistance, contact the Job Resource Center, Student Services Center, S202, at (708) 974-5737. www.morainevalley.edu/jrc.

Program prerequisite: keyboarding skill of 26 net words per minute. Students who need to reach this skill level may enroll in OSA-100.

 
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