Strategic Priorities and Action Steps

BUILDING ORGANIZATIONAL CAPABILITY THROUGH CONTINUOUS IMPROVEMENT

Action steps
Highlighted steps will be addressed in 2002 and 2003. Other steps will be prioritized at the conclusion of Year 1 and remanded to Years 2, 3, and beyond.

1. Review institutional effectiveness plans and establish continuous improvement criteria to ensure high-quality curricula, programs and services.

   conduct an audit of current assessment/effectiveness measurement occurring in each college department and identify questions/concerns/problems establish professional development programming to increase the understanding, and appropriate use, of assessment techniques  monitor the use of effectiveness measurement to document student learning and for continuous improvement operationalize the use of college research data

2. Investigate and recommend a collegewide, criterion-based process to examine all college programs, services and processes, utilizing results for continuous improvement.

   develop and implement a training module on quality improvement develop a continuous improvement process for new procedures for the underprepared student population.  assess current marketing and recruitment activities, determine those which are effective, eliminate those that are ineffective, and expand upon those that produce results review results of the marketing audit conducted by the Marketing and Communications Task Group for ideas for cross-promotions and integrated marketing opportunities. implement service response cards in key areas of the college; collect and analyze data and make recommendations for implementation

3. Develop and implement collegewide and divisional plans to encourage data-driven decision making and to expedite the conversion of information into action.

4. Design and implement a professional development program for employees.

   Employee Assistance Program Leadership Track Program utilize the Center for Teaching and Learning employee development activities: * how all employees can assume greater responsibility in areas that include recruitment, retention and marketing integration of technology into work

5. Strengthen collaboration and teamwork throughout the institution.
   

   identify activities designed to strengthen the interdependence of Academic Affairs and Student Development provide staff development in cross-divisional, cross-functional project teamwork

6. Redesign processes and procedures used to recruit and retain employees.