Frequently Asked Questions

How can I purchase tickets?

• Online—Available 24/7 through our secure, online ordering system. Buy Tickets
• Phone—(708) 974-5500
• In Person—Box Office hours are Monday-Friday 10 a.m.-5 p.m., one hour prior to performance and through intermission. Summer and holiday hours vary.
• Mail—Send completed order form to Box Office, Moraine Valley Community College, 9000 W. College Pwky., Palos Hills, IL 60465-0937.
  
  You can request to have your tickets held at the box office or mailed to you.
   
  There is a $1 mailing fee to send out the tickets.

What are your hours?
The Box Office is open Monday- Friday 10 a.m.-5 p.m., and 1 hour before all ticketed performances. Summer and Holiday hours vary, please call the box office to confirm hours. The theater doors usually open 30 minutes prior to show time.

How do I get to the Fine and Performing Arts Center?
Moraine Valley Community College is located southwest of Chicago in Palos Hills, approximately one half-mile east of LaGrange Road (Route 45) between 107th and 111th streets. The Fine and Performing Arts Center is a Green Glass Building on the south side of the campus nearest 111th street.

• From I-294, exit at 95th Street, west to 88th Avenue. Turn left on 88th Avenue and the college is on the right, past 107th Street.
• From I-55, exit at LaGrange Road south to 111th Street. Turn left, and the campus is on the left, after Kean Avenue.
• From I-80, exit at 96th Avenue (LaGrange Road/Route 45) north to 111th Street. Turn right on 111th Street, and the college is on the left, after Kean Avenue.

Free Parking

What is your policy regarding children?
Everyone entering the theater must have a ticket issued regardless of age. Children under one year old will be issued a complimentary ticket. All other children (over a year of age) are considered students and are therefore charged the student price except for our Theater for Young Audiences Performances, which offers a child price.

Please use your discretion regarding your children, and their ability to sit through a performance. You may be asked to take your child out of a performance if they are causing a disturbance. Some shows may contain material which is not appropriate for young children, if you are unsure call the Box Office (708) 974-5500 and a representative will be glad to help you decide.

Can I choose my seat location?
Yes, you can request a seat and the ticket representative will do their best to honor that request. However, if you need wheel chair seating you must inform the representative when ordering the tickets, as there are only certain locations where a wheelchair can be seated.

Moraine Valley can provide a wheelchair if you need one, but all requests must be placed at least 24 hours in advance of the performance.

How can I reach someone who is attending a performance?
We do not have a paging system in our auditorium. If there is an emergency, please contact the Moraine Valley Police Department at (708) 974-5555.

Do you offer discounts for groups?
Yes, we offer discounts for groups of 20 or more.
Schools and Home Schools are given a special rate with no size requirement.

All groups will be given a payment plan which requires 50 percent of the payment 30 days after the reservation. The balance is due one week prior to the performance. At the time of reservation we require an estimate of group size. A final count is required when the balance is due.

To place a group reservation, please call the Box Office (708) 974-5500 and ask to speak to someone in Group Sales.

Do you serve food or drinks at the Fine and Performing Arts Center?
Concessions are sold at our concession stand during most show intermissions. However, food or drink is not allowed into the theater. Concessions are not offered at our Theater for Young Audiences performances because we do not have an intermission during these shows.

Do you offer exchanges or refunds?
Exchanges are limited and include a $2 fee per exchanged ticket. We do not give refunds, however you may return your tickets and we will issue a credit, (minus any service charges), which can be use for any future show. Donations are accepted for unused tickets. Exchanges and donations must be requested 24-hours prior to the performance. Call the Box Office at (708) 974-5500 for more information.

How long is the performance?
Every performance has a different running time. Most performances are about two hours in length, including intermission. Theater for Young Audiences shows are one hour for the pre-school through 4th grade shows and 90 minutes for the Jr. High through High School shows. Call the Box Office at (708) 974-5500 the week of a specific performance for the running time.

The Box Office opens one hour prior to a ticketed performance. Theater doors usually open 30 minutes before a performance.

Whom do I contact for Lost and Found?
First call the Box Office at (708) 974-5500. If it is not during Box Office hours, contact the campus Police Department at (708) 974-5555.

Whom do I contact regarding renting one of your venues for an event?
You may contact Box Office Manager Beth Miller at (708) 974-5304 or millerb@morainevalley.edu to discuss rental options or request a rental package.

How can I become a volunteer at the Fine and Performing Arts Center?
We have a wonderful volunteer corps of over 60 ushers. Ushers are expected to arrive 45 minutes prior to show time and stay throughout the performance. Usher jobs include tearing tickets, handing out programs, showing people to their seats, working in the coatroom, and helping out in our concession stand during intermission. Ushers are given passes for volunteering. These passes may be exchanged for tickets to other Moraine Valley performances. Dress requirements include black pants or skirt, white shirt, and black comfortable shoes. We will provide a vest and flashlight. An usher orientation is conducted at the beginning of each season; all volunteers must attend this orientation.

In addition, we host a volunteer potluck holiday party and an end-of-the-year thank-you party for all of the ushers. Please call the Box Office (708) 974-5500 if you are interested in joining the Moraine Valley Volunteer Usher Corps.