|
The
Business Development Resource Center offers training on critical business topics
for both the beginning and more experienced entrepreneur. Industry professionals
teach all workshops.
Topics include:
Business
Basics for Entrepreneurs and Small Businesses
- Learning the basics of starting a business, legal
structure, business plans, and finance decisions
- Mastering basic accounting procedures for your business, including journals,
ledgers and records
- Turning your prospects into clients with effective small business marketing
- Writing a business plan; developing a plan for existing and new businesses
- Learning how your business is performing by proper financial management
- Forming a corporation or limited liability in Illinois
- Obtaining a small business loan and surviving in today’s difficult economy
- Learning to manage your cash flow while maintaining your profitability
Customer Service
- Providing effective customer service communication
- Dealing with all types of customer interactions including difficult and irate
customers
- Keeping your customers by applying principles of customer retention
- Motivating customer service professionals to provide outstanding service
Marketing on the Web/E-Communications
- Making an effective Web site that works for you
- Developing an e-campaign to build your business and creating messages that get
opened
- Learning to use social networking sites such as LinkedIn, Facebook and blogs
to build your business
- Using new trends like 2.0, the second generation of Web design, for business
growth
Sales – “Nothing Happens Until Somebody Sells Something”
- Establishing a winning relationship to create long-term clients
- Using behavior, attitude and techniques to get results
- Prospecting with a purpose
- Mastering skills that help you find your target audience
- Qualifying and disqualifying prospects to save time and energy
- Presenting and closing a business to get additional referrals
- Gaining leads with the best-selling system
- Marketing and sales boot camp
Human Resource Management
- Maintaining behavior-based hiring and firing and performance management
practices
- Retaining new employees
- Motivating your employees to give their best performance through goal setting,
ethical behavior and innovation
Questions? Call (708) 974-5690 or
e-mail wdcs@morainevalley.edu. |
|
“In
today’s business environment, communicating customer requirements and
delivering them accurately is essential. Our partnership with Moraine
Valley has been based on helping us achieve our business goals and
enhance our daily performance.“
Dave Shoemaker
Anixter, Inc.
|
|
